Reservations Agent
Tivat, Montenegro
Tivat, Montenegro
Reservations Agent @ The Chedi Luštica Bay
Do you think hotel reservations are only bookings management?
We see it as a first step in creating the exceptional guest journey and experience, a moment when expectations are shaped and lasting impressions begin.
The Chedi Luštica Bay is looking for a Reservations Agent who understands luxury hospitality, knows the basics about the reservations systems, has encountered with LQA or Forbes standards before (ideally both), communicates with guests with confidence and care and ensures every guest interaction reflects the standards and elegance of The Chedi brand.
Your role:
As a Reservations Agent, you will be responsible for managing guest reservations with accuracy and professionalism, ensuring a seamless booking experience while supporting revenue optimization and guest satisfaction at The Chedi Luštica Bay.
This position is based on-site and reports to the Assistant Reservations Manager / Director of Revenue.
Handling individual reservations via email, phone, and online channels in a timely and professional manner
Providing detailed information about rooms, rates, packages, and hotel and destination services
Accurately entering and updating reservations in the property management system (Opera)
Ensuring all booking details, preferences, and special requests are properly recorded, traced and communicated with relevant departments
Supporting revenue strategies through correct rate application and upselling opportunities
Coordinating with Front Office, Sales, and other departments to ensure smooth guest arrivals
Monitoring availability and maintaining inventory accuracy across distribution channels
Assisting with group reservations and special booking requests when required
Maintaining brand standards and delivering a high level of guest communication at all times
Daily implementation of Leading Quality Assurance and Forbes Travel Guide standards
A professional with experience in reservations, front office, or guest services, preferably within luxury hospitality
Excellent communication skills in Montenegrin and English (additional languages are an advantage)
Strong attention to detail and organizational skills
Comfortable working with reservation systems and hotel software
A service-oriented mindset with a warm and professional approach to guest interaction
A team player who values accuracy, efficiency, and brand consistency
Thorough knowledge of LQA and FTG standards
Joining The Chedi Luštica Bay means becoming part of one of Montenegro’s most awarded five-star hotels, affiliated with The Leading Hotels of the World, Orascom Hotels Management and Chedi Hospitality.
You will work in an environment that values professionalism, excellence, and high standards, while offering:
A competitive compensation package which includes Service Charge
Access to General Incentive Program
Professional development and training opportunities
Medical allowance following the internal procedures
Employee benefits and discounts across The Chedi, Luštica Bay, Orascom, Leading Hotels of the World and Chedi Hospitality
Meals in the Team Canteen, organized transportation from Radovići, and accommodation options where applicable
We are not just looking for someone to process reservations.
We are looking for someone who will help shape the guest experience from the very first interaction.
If you have the professionalism, attention to detail, and passion for luxury hospitality — we would love to meet you.
To explore more about us, visit:
https://www.chedilusticabay.com/
https://orascomhm.com/
https://chedihospitality.com/
https://lusticabay.com/
https://www.lhw.com/
or visit our social media profiles:
https://www.facebook.com/ChediLusticaBay/
https://www.instagram.com/thechedilusticabay/#
