Senior Reservations Agent

The Chedi Luštica Bay is the first of seven hotels within the beautiful Luštica Bay. Set on the front line of the marina, it provides a unique experience of waterfront living. A luxurious refuge within easy reach of the main marina lends to the town’s superb dining experiences, lounges, conference facilities, a private beach and pool. The Chedi opened its doors in July 2018. The Chedi Team is fully committed to providing a unique and memorable guest experience. We have formed a team of like-minded people, who take pride and responsibility in everything they do, who value teamwork, act with integrity and respect, and who love to use their own creativity while making our vision reality.

Our Mission is to inspire authentic and meaningful connections.

The Chedi Lustica Bay was born out of a desire to celebrate an active, healthy lifestyle: to experience the beauty our peninsula's nature has to offer, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

Senior Reservation Agent 

Revenue & Reservations Department

Duties and responsibilities:

Job Description:

• Process all reservations requests received via phone and email according to Chedi, LQA and Forbes standards
• Accurately inserts and edits all reservations into hotel PMS
• Handles OTA systems daily
• Follow suggesting sales techniques to maximize hotel revenues by converting incoming requests into actual hotel reservations
• Anticipate guest’s needs and upsell resort services and products, accordingly, including F&B, Spa, Activities…
• Shows complete product knowledge, understanding of hotel rates and offers
• Works closely with Revenue and Sales teams and is aware at all times of online and contracted rates, availability status, and stay restrictions
• Create and distribute required reports from PMS
• Ensures that all special and VIP requests are handled in an efficient and timely manner
• Keeps immediate supervisor promptly and fully informed of all challenges and matters of significance
• Maintains a favourable working relationship with all company employees to foster and promote a cooperative and harmonious working climate

Requirements:

• Highly responsible, extremely organized, passionate about hotel industry and customer service
• Sales and goal-oriented personality
• Outstanding orientation to details and accuracy in daily work
• Flexibility to work extended hours if needed
• Previous knowledge of Opera PMS is preferred, not mandatory (full training will be provided)
• Excellent knowledge of local and English language, both verbal and written
• At least 1 year experience in upscale hotel Reservations or Front Office department

Qualifications:

• University or High School degree
• Advanced knowledge of MS Office suite
• Full working professional proficiency in English and Montenegrin, additional languages are a big asset

What we offer:

• An opportunity to be a part of Revenue & Reservations Team in one of the best rated and awarded hotels in Montenegro
• Provided meals in Team Canteen
• Organized Transportation for employees on the route Radovići – The Chedi Luštica Bay
• Organized accommodation in the vicinity of the resort
• Regular Chedi employee discounts
• Regular Orascom employee discounts
• Regular LHW chain employees discounts
• Competitive salary + service charge
• Incentive Program
• Training & development opportunities

Candidates meeting the above listed requirements shall be contacted for further steps. 

At The Chedi Hotel & Residences Luštica Bay, we believe that diversity drives innovation and inclusion strengthens our community. We are committed to building a work environment where every individual feels valued, respected, and empowered to reach their full potential. We welcome and encourage applicants from all backgrounds, identities, and experiences to join our team. Together, let's create a workplace where everyone can thrive.