Vacation Homes Guest Services Agent

At The Chedi Luštica Bay and Luštica Bay Vacation Homes, our mission is to inspire authentic and meaningful connections. Set within the prime Adriatic destination Luštica Bay, we bring together luxury, community, sustainability, gastronomy, active lifestyle and a passion for hospitality. So far, we’ve built a team of like-minded professionals who take pride in their craft, value teamwork, act with integrity, and bring creativity to everything they do.

We believe, every guest interaction is an opportunity to inspire authentic and meaningful connections, whether it is the hotel Front Office or Luštica Bay Vacation Homes Reception. Our teams are there to curate every moment of guest stay and our Front Office teams are the heart of the guest journey.

Luštica Bay Vacation Homes Guest Services Agent

Luštica Bay Vacation Homes Front Office Department

Reporting to: Vacation Homes Operations Manager

Duties and responsibilities:  

• Welcoming guests upon their arrival in a friendly and caring manner
• Assisting the arriving and departing guests with luggage according to established standards in order to ensure guests satisfaction
• Escorting guests to their designated rooms/villas/apartments/houses
• Providing explanations and information about destination
• Providing additional details about room amenities and facilities to ensure guest comfort
• For regular guests, if appropriate, maintain a friendly and caring conversation
• Keep abreast on hotel & destination products and services as well as on various tourist and business information that may be of interests to guests
• Collecting luggage from room guests and keep them in secure area until guests departure
• Storing of guests luggage into the luggage room
• Takes care of parking of guest vehicles when needed
• Driving the company vehicle to and from designated accommodation units
• Handles all luggage with care
• Any other duties as assigned by Supervisor or Manager, such as valet parking services, delivery services, transfer services or similar

Knowledge, Skills, Abilities and Other Traits:  

• High School Diploma
• Basic knowledge of hotel and Front Office operations
• Basic knowledge of PMS Opera
• Full proficiency in English, additional languages are an advantage
• Previous Hotel experience is an advantage
• Superb communications skills
• Ability to offer and sell hotel services
• Appealing appearance
• Driver License - B Category with prior driving experience

What we offer:

• Training & development opportunities within the company
• Opportunities for participation in Task Force international exposure program
• Organized shared accommodation in Radovići for those coming outside of Tivat, Kotor, Budva
• Organized Transportation for employees on the route Radovići – The Chedi Luštica Bay
• Regular Chedi Team discounts
• Regular Orascom discounts
• Regular LHW discounts
• Meals in Team Canteen
• Competitive salary + proportion of service charge
• Incentive Program opportunities
• Trainings & Development Opportunities

We are eagerly awaiting your applications! Shortlisted candidates will be contacted for further steps.

Candidates meeting the above stated qualifications shall be contacted for next steps. 

To explore more about us, visit: 

https://www.chedilusticabay.com/

https://lusticabay.com/lustica-bay-vacation-homes/

https://orascomhm.com/

https://chedihospitality.com/

https://lusticabay.com/

https://www.lhw.com/

or visit our social media profiles: 

https://www.facebook.com/ChediLusticaBay/

https://www.instagram.com/thechedilusticabay/#