Waiter (m/f)

Tivat, Montenegro

This job is not available anymore

The Chedi Luštica Bay is the first of seven hotels within the beautiful Luštica Bay. Set on the front line of the marina, it provides a unique experience of waterfront living. A luxurious refuge within easy reach of the main marina lends to the town’s superb dining experiences, lounges, conference facilities, a private beach and pool. The Chedi opened its doors in July 2018. The Chedi Team is fully committed to providing a unique and memorable guest experience. We have formed a team of like-minded people, who take pride and responsibility in everything they do, who value teamwork, act with integrity and respect, and who love to use their own creativity while making our vision reality.

Our Mission is to inspire authentic and meaningful connections.

The Chedi Lustica Bay was born out of a desire to celebrate an active, healthy lifestyle: to experience the beauty our peninsula's nature has to offer, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.


Waiter (m/f)
Food & Beverage - Service Department


Key responsibilities: 

  •  Ensure the quality and standards of our outlets and meet the expectations of the guests on a daily level
  • React to all customer requests positively and deal with them appropriately
  • Ensure the correct appearance of all the restaurant areas
  • Maintain daily "mise en place" at service stations
  • Maintain and adhere to billing policies and procedures
  • Punctual attendance to each shift plans
  • Respond quickly and proactively to guests concerns
  • Provide excellent guest service
  • Set service expectations for all guests internally and externally
  • Take ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee
  • Ensure all banquet functions are up to standard and exceed guest's expectations
  • Provide services that are above and beyond for customer satisfaction and retention
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
  • Serve as a role model to demonstrate appropriate behaviour
  • Project a pleasant and positive professional image to all contacts always
  • Maintain positive teamwork always

Qualifications: 

  • Hospitality related high school is an advantage
  •  Full working professional proficiency in English and Montenegrin, additional languages are a big asset
  • Minimum of two years in the hospitality industry, with experience in a high-end restaurant or hotel property
  • High level of knowledge and implementation of best practices and SOP's
  • Excellent understanding of the industry
  • Excellent interpersonal and communication skills
  • Customer service oriented

What we offer:

  • 2 meals in Staff Canteen
  • Organized Transportation for employees on the route Radovići – The Chedi Luštica Bay
  • Regular Chedi employee discounts (retail room rate discount, dry cleaning & laundry discount, food & beverages consumption discount in all our outlets)
  • Regular Orascom employee discounts (retail room rate discount in all partner hotels)
  • Regular LHW chain employees discounts
  • Competitive salary + service charge
  • Training & development opportunities
Job description

Waiter (m/f)